May 19, 2020 - Elision Technologies Pvt. Ltd, more popularly known as DialShree, is a leading IT company. DialShree is an omnichannel call center solution offered by the company. There are several call centers and businesses that use this call center software. Recently, the spokesperson of the company has announced the launch of DialShree Mobi.
About DialShree Mobi
It is a mobile app of call center dialer. This app is developed for DialShree: call center solution users. It is available for agents at the moment to provide remote access to all features of the call center dialer. The agents can use this app to take calls, send emails, have a conversation on WhatsApp and for all other operations they can do with the web based call center dialer app.
The spokesperson of the company shared a list of features which can be used by the agents:
• Call pickup
• Call hangup
• Call park and pick up
• Transfer call
• Put call in the queue again
• Information of the customer to give personalized response to the caller
• Call script
• Lead preview
• Disposition
• And more
As per the shared details, the users of the DialShree Mobi can attend both inbound calls and outbound calls. These calls can be routed based on the selected dialer or call routing rule from the admin side.
“We all know the world pandemic has brought many disruptions in the market. This has led many businesses to move remote. There are many companies that have announced that they would work remotely for at least one year or more. The call center industry can also take the advantage of working remotely. We have already launched our add-on ‘Work from Home’, which is designed for the DialShree users to let them work securely from remote location in any circumstances. The DialShree Mobi is another step in that direction to support the remote call center model. It has very all features and it is easily accessible”, shared spokesperson of Elision.
As per the shared information, if the call center uses multiple communication channels of the DialShree, then agents can also access those features in this mobile app such as:
• Email module
• WhatsApp module
• SMS module
The company is working in a direction of fulfilling all needs of the call centers and businesses that are looking for powerful call center software. DialShree, itself, is a feature rich and advanced call center solution. Moreover, it is coming with interesting add-ons and offerings to further benefit its users.
About Elision Technologies Pvt. Ltd
It is an IT company based in India. It has offices in Ahmedabad, Mumbai, Bangalore, Delhi, and Jaipur. The company also has international offices in Mexico and the USA. It is renowned for its unified communication solutions. The company has been offering the best in the industry omnichannel communication solutions. DialShree is one of the prime products of Elision. The company has recently launched a mobile app for this call center software. To know more about this mobile app, please visit https://www.elisiontec.com/elision-launched-dialshree-mobi-app/
Contact Information
Zenteno Peterson
Elision Technologies Pvt. Ltd
2419 # E Piper Lane Charlotte, NC. 28208-7325,
