Drishti-Soft an innovator in Contact Center Technology with their Ameyo Contact Center Software hosted a workshop. The participants including various customers from across different verticals in the region eagerly took part in the interactive sessions on September 20th in Bangalore & September 21st in Chennai.
The workshops were treated to presentations from Shella Seth, VP & Head (Sales) - India & SAARC, Mandeep Singh Bedi, Asst. Manager - Marketing and Nikhil Ahluwalia, GM Engineering who discussed the importance of the right technological platform, Social Media and Live Chat as important channels in customer experience and maximizing operational efficiency of contact centers.
Speaking about the workshop, Nikhil Ahluwalia, GM Engineering, Drishti-Soft said "It is good to connect with our customers, we work with them everyday from scoping to implementation and even support. To meet them in a platform like this where we could rub elbows and get to know one another on a more personal level was a great experience."
Shella Seth, VP & Head (Sales) - India & SAARC, Drishti-Soft further adds "We at Drishti Soft leave no stone unturned in making sure that our customers get nothing less than the best. These workshops allowed us to gain even deeper insights into what our customers expect out of us. We shall continue this endeavor to reckon our customers’ sentiments periodically."
The workshop was concluded with an awarding ceremony that recognized star performers of the Ameyo Solution in the past year. Winners were awarded with Ameyo Gold & Silver Certified User trophies and certificates.
About AMEYO:
AMEYO is an all-in-one communication suite for Contact Centers and Enterprises offering next-generation information and communications management capabilities including ACD, CTI, CRM, IVR System, Predictive Dialer, Voice Logger, Multi-media Communication, Social Media Helpdesk, Unified Presence, Sales Management, Customer Care, Real-time Analytics and Reporting. The SOA and MDA-based platform allows easy creation of new capabilities for communications-centric enterprises as they grow with respect to their process and workflow requirements. Ameyo has been heralded by many industry leading bodies for its innovative capabilities, more recently winning IP Contact Center Technology, Product of the Year, and Innovation Awards.
About Drishti:
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. With presence in over 40 countries including key touch points in India, SAARC, Middle East, Africa and Asia Pacific. Drishti's customers are benefited with dedicated 24/7 support and award winning products based on innovative methodologies.
