In today’s market the ability to manage IT services effectively to benefit the entire operation is what separates the real competitors from the hopefuls. IT professionals at Ukuvuma Solutions, an established South African provider of ICT solutions and support to the engineering, mining and construction market, believes sourcing the right IT management technology from the right service provider makes all the difference.
The objective of decision makers should be to establish a complete, proactive and automated managed IT services systems management strategy says management at Ukuvuma Solutions.
“Our message to the market is that this strategy will eliminate many of the labour and time intensive tasks typically associated with IT maintenance, which frees up professional services to improve efficiencies, increase performance, reduce risk and manage growth,” explains Jason Smit, Director – Microsoft Technologies at Ukuvuma Solutions.
“The company established a managed services division to assist clients to achieve this objective and sustain this level of operation,” says Smit.
The division stands out within an ultra-competitive market space with the offer of comprehensive hardware, desktop and network support at a fixed price model per workstation/ server.
“We have kitted this invaluable resource out with comprehensive infrastructure to ensure several key deliverables to clients,” Smit continues.
These deliverables are tailored to help clients extract maximum benefit from their investment in managed IT services. They include blocking unwanted applications being installed (prevention of malware/ spyware) via Desktop Policy Management; automated, managed backup & recovery; software deployments and updates; as well as mobile device management and support, amongst numerous others.
Management at Ukuvuma Solutions say the division, managed by a team of highly-skilled individuals, fulfils a key role in providing consulting and development services across IBM and Microsoft platforms.
“This division completes the loop by adding the support and on-going maintenance of these platforms and solutions, while also taking care of our client’s entire network, thus offering a one stop shop for all our clients IT needs,” says Smit.
Ukuvuma utilizes Microsoft SCCM and SCOM products, as well as Kaseya to manage, monitor and support these environments.
These tools helps the company to automate certain tasks, manage processes and receive notifications of possible failures or issues that might occur, reinforcing the company’s proactive approach to service delivery.
The company believes it is ideally positioned to apply this approach (complimented by a reactive response as and when necessary) to add value to support, maintenance and monitoring of client’s services, systems and equipment.
