For setting up a restaurant or hotel business in the Middle East Region, thinking of ideas about mouthwatering menu items, coming up with an unforgettable vibe for the customers, and giving a homely touch to everything is very important.
The success of any business depends upon several correlated factors but the Standard Operations and Procedures of the organization and its management is the predominant factor. One must not overlook the fact that the restaurant and hotel industry can be successful only if it emphasizes more on policies and procedures for performing well in the business.
What are Standard Operating Procedures (SOPs)
SOPs, as goes by its name, Standard Operating Procedures are a set of crucial documents providing step-by-step instructions as to how employees within an organization must work about completing their tasks efficiently. A Standard Operating Procedures document guide new as well as current employees on how to carry out routine tasks and maintain consistency and quality throughout business operations.
The question arises, if we are already training our employees to do the tasks they are hired to do, why take on this extra work of documenting operating procedures? To clear this dilemma, we must look into the benefits of SOP which are time-saving management, assuring the safety of employees, ensuring compliance standards are met which if ignored puts the business in a tough situation. Enhanced accountability, consistency, and maintenance of a good performing organization are some of the other features that add to your restaurant and hotel business when one opts to introduce policies and procedures in their business.
The types of SOPs vary according to the business organization`s needs. When it comes to restaurants and hotels in the Middle East, it focuses on how you want your brand to look in the eyes of the customer.
Things like hygiene of the food, staff and hotel rooms, how well the customers are attended to, how fast and efficient is the back door kitchen, low-cost maintenance in the kitchen along with a balance in taste and quality are some of the factors to be included in the hotel kitchen standard operating procedures for restaurant and hotels business.
Challenges that can overcome restaurant & Hotel business with SOPs
The restaurant and hotel industry is the most daunting industry to be in as it lacks a structure that brings in a need to prepare a set of guidelines for the Standard Operations and Procedures. In order to boost your restaurant and hotel business and its brand value in the Middle East Region, one must look into the challenges faced by the hotel and restaurant industry and also how they can be overcome with the help of SOP.
Standard recipes and food preparation methods when mentioned in proper basic guidelines and protocol would have a direct impact on the working of the business. Maintaining service standards of dining, retro bar along with food presentation as well as food storage could be done effectively if adequate training along with the well-detailed structure in the form of restaurant policies and procedures is provided to the staff.
Meeting service standards, greeting and seating, order taking, seating and delivery standards, billing and final settlements, and customer complaint management are also several challenges that could be overcome with the use of restaurant standard operating procedures manual.
Laundry service, as well as the room service along with the standards of the interior of the rooms, are basic things to be looked upon in the Hotel business. Health hygiene, safety measures and the maintenance of clean staff uniforms, and a separate budget for these factors directly reflect on your brand. Noting down customer's expectations and delivering them requires a step-by-step instructions guide for the staff as well as the manager and hence hotel standard operating procedure manual is very crucial.
Also, in the year of a pandemic and the present-day situations of recurring lockdowns, an online ordering venture is the new talk of the market for which one needs to focus on the needs of the customer. For mapping of operational procedures, creating checklists and forms for audit, creating a food and beverage standard operating procedures manual is something to be looked upon!
Finally, the Standard Operating Procedures help create consistency and proper training for the newcomers in the staff. When the expectations of the business are well documented, then there is no miscommunication or confusion among the staff. SOP helps your staff to understand how the owner wants things done in their hotel/restaurant. A well-documented plan and guidelines along with proper management can help you leave an imprint of your brand name on the customer’s mind.
Why to “Your Retail Coach” to define SOPs
At YRC, we offer SOPs for every aspect of the business so that our clients can be more organized and productive. The process specialist at “Your Retail Coach” will help you strategize everything related to SOPs, hence you can rest assured.
Our team has great knowledge about the operating procedures, systems, and processes required in a Restaurant and Hotel business.
You can contact YRC to make way for new growth opportunities and to maximize your Restaurant and/or Hotel business potential. Our team will design Standard operating procedures that would best harmonize with your business.
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