LONDON - March 30, 2021 - The Langham, London is proud to announce a new partnership with SevenRooms (https://sevenrooms.com.au/), the data-driven guest experience platform for the hospitality industry. Through the SevenRooms platform, all four outlets at The Langham, London, including the award-winning Artesian bar and Palm Court, renowned as being the birthplace of afternoon tea, will be able to leverage approved guest data to provide personalised and seamless experiences to all guests.

"SevenRooms helps us to ensure that our guests receive bespoke communications, tailor-made to include their favourite dishes, drinks and with consideration for their dietary requirements. Moreover, online reservations, integrated QR codes and virtual waitlists will help to create a safe and enjoyable experience for all our guests" – Sarah Kundi Assistant Director of Food and Beverage at The Langham, London.

As a leading technology platform used by hospitality operators in more than 250 cities worldwide, SevenRooms' software provides operators with features that improve in-service guest experience and post-service marketing. Additionally, the platform provides tools to create experiences and upgrades, marketing automation and guest engagement tools inclusive of review aggregation, email automation and special offers.

"With the SevenRooms platform integration, we can now capture permitted data across the guest journey to gain better insight into our customer's individual preferences. This enables us to deliver the best quality experience and truly personalised marketing efforts, driving deeper guest loyalty." – Kasia Rudnik, Director of eCommerce at The Langham, London.

"The Langham, London is recognized globally for their long history of 'delighting guests and providing personalised service.' It is with a deep respect for their past that we are thrilled to work with their F&B teams to help them elevate and deliver on personalised, world-class guest experiences for the guests of today. Bolstered by approved data across SevenRooms' robust, CRM-driven platform, The Langham, London team now has all the tools at their fingertips to tailor each and every guest interaction, creating loyal customers for life." - Danilo Mangano, General Manager, Europe at SevenRooms.

SevenRooms powers all outlets at The Langham, London including The Wigmore, Artesian bar and award-winning Palm Court.

Media Contact
Charlotte Weatherall - Director of Sales & Marketing
The Langham, London